Return Policy

Last updated: 7 July 2019

Gallery 545 is operated by Francesca Biondi (“we”, “us”, “our”) and wants to ensure that all customers (“you”, “your”) are satisfied with the purchase of artworks, we therefore offer you a 14-day return policy on your order. The following specific terms and conditions apply on returns.

Return of an undamaged artwork

  1. You can return an undamaged artwork within 14 days after you have received or collected the order.
  2. You can return it only after its return has been authorised by Gallery 545 and you have received the return instructions.
  3. If the artwork was shipped, it must be in its original packaging and condition. If the artwork was collected in person, it has to be returned in person to the gallery using the original packaging or shipped back with adequate extra packaging material (box or crate) as indicated by Gallery 545 in the return instructions.
  4. You will be responsible for arranging a collection and return shipment of the artwork.
  5. Artworks must be shipped back using a trustworthy courier company indicated in the return instructions, and their value must be insured.
  6. You will pay for any return shipping charges and extra packaging materials.

 Return of an artwork when it arrives / is collected damaged

  1. If the artwork you bought arrives / is collected damaged, you can return it within 14 days after you have received / collected the order at no cost to you.
  2. You can return it only after its return has been authorised by Gallery 545 and you have received the return instructions.
  3. If the artwork was shipped, the artwork must be in its original packaging, and if this was not adequate, you will need to provide a photo of the packaging, and we would appreciate if you could also pack it as safely as you can. If the artwork was collected in person, it has to be returned in person to the gallery using the original packaging or shipped back with adequate extra packaging material (box or crate) as indicated by Gallery 545 in the return instructions.
  4. You will be responsible for arranging a collection and return shipment of the artwork.
  5. Artworks must be shipped back using a trustworthy courier company as indicated in the return instructions, and their value must be insured.

Instructions on how to return an artwork

  1. Email office@gallery545.com with your order and reason for the return. In case the artwork arrives damaged, also email photos of the damaged artwork and the packaging if this was not adequate.
  2. Gallery 545 will get back to you within 3 working days to confirm that you are eligible for a refund. If you are, we will provide a shipping label, a return number, return instructions and any other return information if needed.
  3. Once your refund has been authorised you have 5 working days from the day you have received our authorisation to ship back the artwork, or return it in person.
    Repackage the artwork using the original package and any certificate of authenticity and paperwork needed to return it.  If you have disposed of the original packaging, or if you have collected the artwork in person you will be responsible for repackaging it with adequate extra packaging materials to be shipped safely as indicated by Gallery 545 in the return information.
  4. Once the artwork has been returned safely to Gallery 545, we will process your refund within 10 working days of its return.

 

For any queries or additional information, please contact Gallery 545 at office@gallery545.